Route every customer conversation with a decision you can see.
TrueAgent classifies each incoming message, sends it to the right specialist agent, calls only the functions you approved, and hands off to a human the moment it should — all logged, all reviewable.
No prompt spelunking required — behavior lives in configuration, not code.
Designed for Complex Workflows, Engineered for Total Reliability
Workflow Automation
Automate non-linear multi-system processes. True Agent handles authentication, error state handling, and retries natively.
Intelligent Task Routing
Incoming tickets or alerts are automatically classified and routed to specialized sub-agents based on context weight.
Real-Time Monitoring
Inspect exactly what your agents are thinking. Step-by-step telemetry keeps execution loops completely transparent.
Seamless Integrations
Connect to database clusters, webhooks, SaaS tools, and local storage pools out of the box with zero boilerplate.
How it works
What happens between a message and a reply
The same five-step path runs for every channel and every workspace.
A message arrives through Bitrix24
TrueAgent validates the payload and stores it against the right conversation and contact.
Stop Words and ownership rules are checked first
Blocked topics and existing human ownership are evaluated before anything else runs.
guardrail checkThe classifier returns intent, destination, and confidence
Below the confidence threshold, the conversation follows your configured fallback instead of guessing.
The right specialist takes over
It asks for missing information or calls an approved function — never both without telling you which.
TrueAgent replies or hands over — and logs either way
A response is sent and CRM data updated, or the conversation moves to a human with full context attached.
See it decide
Type what a customer might say
This runs the same classify-then-route logic your configuration controls — try one of the examples or write your own.
Try one instead:
Waiting for a message to route.
Capabilities
Everything that shapes a conversation, in one place
Configuration replaces prompt-editing for the pieces that matter most. Tap a card for more.
Classifier & routing
Map intents to specialists with confidence thresholds, examples, and a required fallback for anything unsupported. A route can't go live if its destination is missing.
Stop Words & guardrails
Block, redirect, or escalate on match — with every trigger visible in the trace.
Multi-provider AI
OpenAI, OpenRouter, and Microsoft Copilot as selectable providers per agent and per task.
Functions & CRM actions
Schema-validated calls only — invalid parameters block execution before anything runs.
Human handover
Low confidence, a Stop Word, or a manual request — the bot stops replying and stays quiet.
Draft & activation
Edit a live bot without touching production; activation records the version and who approved it.
Predictable Sizing for Growing Workloads
Developer
Best for building, debugging, and testing custom agent logic cycles.
- Up to 3 concurrent active agents
- 1,000 tasks executed per month
- Standard REST and WebSocket triggers
- Community Support access
Growth Team
Best for production teams ready to automate high-density operations.
- Up to 25 concurrent active agents
- 100k tasks executed per month
- Sub-second intelligent routing queues
- Priority developer-level support
Enterprise
Secure orchestration and fully isolated execution loops for big orgs.
- Unlimited concurrent active agents
- Millions of tasks fully scalable
- Isolated vector indexes & database nodes
- Custom SLAs & dedicated engineering rep
Frequently Asked Architecture Details
Got technical queries about container routing, data safety, or task queues? Our core engineering system supports seamless deployments.